Recent updates
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How do I generate a report of customers by billing class?
Updated onArticleGenerate a report of customers by billing classes for various government agencies to show how many customers an entity has by each rate class.
Utility Billing Utility Maintenance Utility Maintenance
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How do I calculate Equivalent Residential Units (ERU)?
Updated onArticleCalculating ERU works best if there is a way to differentiate between Residential and Commercial customers. Separating them by Billing Class, Meter Groups or Customer Status works best.
Utility Billing Utility Maintenance Utility Maintenance
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How do I manage work orders?
Updated onArticleGo to Utility Billing > Customer Accounts
Utility Billing Utility Maintenance Utility Maintenance
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How do I transfer customer account balances?
Updated onArticleGo to Utility Billing > Customer Accounts
Utility Billing Utility Maintenance Utility Maintenance
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How do I manage utility deposits?
Updated onArticleUtility Deposit tracking must be turned on in the Utility Billing Setup to track deposits. Contact BIAS Support for assistance is needed.
Utility Billing Utility Maintenance Utility Maintenance
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How do I use bill copies?
Updated onArticleBill Copies allows the account and the property owner to receive copies of the bills.
Utility Billing Utility Maintenance Utility Maintenance
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How do I create billing adjustments?
Updated onArticleWhen payments and bills are applied incorrectly, use billing adjustments for corrections to fix the balances.
Utility Billing Utility Maintenance Utility Maintenance
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How do I add or edit customer accounts?
Updated onArticleWhen a service location has a change of occupants, it is best practice to create a new customer account for the new occupant instead of changing the information on the existing account. This maintains the history with the original account.
Utility Billing Utility Maintenance Utility Maintenance
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How do I print notices?
Updated onArticleNotices are printed as a separate step to facilitate re-printing any notice from any posting date for any customer.
Utility Billing Processing Late Bills Processing Late Bills
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How do I post fees to customer accounts?
Updated onArticleAfter a list of customers has been generated, complete these steps to control what posts to each customer's billing activity.
Utility Billing Processing Late Bills Processing Late Bills